Differentiated customer experiences are built, not bought

As a result of trying to keep up with emerging communication channels and the consumers who adopt them, many business have scrambled to add new functionality to their call centres. This has caused an accidental omnichannel approach that's made up of separate point solutions cobbled together, result-ing in complicated systems that are difficult to use andexpensive to manage and maintain.
Differentiated customer experiences are built, not bought As a result of trying to keep up with emerging communication channels and the consumers who adopt them, many business have scrambled to add new functionality to their call centres. This has caused an accidental omnichannel approach that's made up of separate point solutions cobbled together, result-ing in complicated systems that are difficult to use andexpensive to manage and maintain.

Everything you need to provide seamless customer service

Improve agent productivity at scale

Transform how your team defines productivity and keep your agents working at their efficient best.

Offer 24/7 support with a global team

Build a robust self-service operation and empower your customers to find solutions on their own.

Manage support processes without a glitch

Get the basics of your customer support processes right and make life easier for your agents. Well-defined processes make for efficient agents and happy customers.

See complaints through to meaningful closure

Deliver consistent, quality support to your customers, irrespective of the products or services you sell. Keep in place the capabilities that aid in customer satisfaction and timely ticket resolution.

Everything you need to provide seamless customer service

Improve agent productivity at scale

Transform how your team defines productivity and keep your agents working at their efficient best.

Offer 24/7 support with a global team

Build a robust self-service operation and empower your customers to find solutions on their own.

Manage support processes without a glitch

Get the basics of your customer support processes right and make life easier for your agents. Well-defined processes make for efficient agents and happy customers.

See complaints through to meaningful closure

Deliver consistent, quality support to your customers, irrespective of the products or services you sell. Keep in place the capabilities that aid in customer satisfaction and timely ticket resolution.

The Main Features of Call Center

On-line or Online, We'll Support You

DIQIT supports multiple telephony providers and phone bridge integrations. Now you can configure, make, and re-ceive telephone calls in DIQIT, with or without telephones.

Meaningful Conversations

While on call with the customer, you could look at their conversation history, or their entire ticket history with your company. You can add notes and asso-ciate calls with new or existing tickets, with just a click.

Smart Automations

You can set rules that automatically convert missed calls into tickets, assign all phone calls to a particular agent for each department, and route calls.

Interactive Voice Response (IVR)

An effective IVR simplifies the naviga-tion of your customer service hotline. Customers can reach the right support agents based on the IVR options they choose.

Recording and monitoring

log all incoming and outgoing calls automatically. You can save phone con-versations as MP3 files and attach them to tickets to listen to them later.

CRM integration

The two-way integration with DIQIT CRM allows you to look at the customer's CRM information within existing tickets, such as their purchase history, upcoming calls with the sales team,size of the current deal, and other relevant data.

Call Center System Integration

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